Business hours only shifts (schedule contains gaps)

In situations where out-of-hours coverage is not required, you can create a schedule which only assigns members during particular time periods, leaving gaps with no assignee(s) scheduled at all other times.

The following example demonstrates a shift configuration that will create shifts covering Mon-Fri 9am-5pm in the schedule’s time zone. No shift or assignee will be available outside those times.

Shift Configuration Entries

Sample Assignment

2023-07-24 09:00 person2@example.com    # Mon
# 2023-07-24 17:00 NO_ASSIGNEE
2023-07-25 09:00 person1@example.com    # Tue
# 2023-07-25 17:00 NO_ASSIGNEE
2023-07-26 09:00 person5@example.com    # Wed
# 2023-07-26 17:00 NO_ASSIGNEE
2023-07-27 09:00 person4@example.com    # Thu
# 2023-07-27 17:00 NO_ASSIGNEE
2023-07-28 09:00 person3@example.com    # Fri
# 2023-07-28 17:00 NO_ASSIGNEE
2023-07-31 09:00 person5@example.com    # Mon
# 2023-07-31 17:00 NO_ASSIGNEE

Assignment Details

This configuration results in On-Call Optimizer balancing team members using a single shift type covering each 8 hour period on Mon-Fri.

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