Business hours only shifts (schedule contains gaps)

Demonstrates a schedule assigning members only during business hours with gaps in between the shifts.

Starting template

This example is available as the Business hours only template when you create a new schedule (Create new schedule on the Schedules page).

When you don’t need cover outside business hours, the schedule can assign people only for those times and leave the rest empty.

This example covers Mon–Fri 9am–5pm in the schedule’s time zone. There is no shift outside those times.

Shift configuration entries

Day:	Hour:	Minute:	Primary:	Secondary:
Weekdays	09	00	BEST_MEMBER	[Not assigned]
Weekdays	17	00	[Not assigned]	[Not assigned]

Sample assignment

2023-07-24 09:00 person2@example.com    # Mon
# 2023-07-24 17:00 NO_ASSIGNEE
2023-07-25 09:00 person1@example.com    # Tue
# 2023-07-25 17:00 NO_ASSIGNEE
2023-07-26 09:00 person5@example.com    # Wed
# 2023-07-26 17:00 NO_ASSIGNEE
2023-07-27 09:00 person4@example.com    # Thu
# 2023-07-27 17:00 NO_ASSIGNEE
2023-07-28 09:00 person3@example.com    # Fri
# 2023-07-28 17:00 NO_ASSIGNEE
2023-07-31 09:00 person5@example.com    # Mon
# 2023-07-31 17:00 NO_ASSIGNEE

Assignment details

This configuration results in On-Call Optimizer balancing team members using a single shift type covering each 8 hour period on Mon-Fri.

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Last updated October 22, 2026