Notifications
Which notifications On-Call Optimizer sends, and how to choose what you receive.
What gets sent
On-Call Optimizer tells the right people about important events, and skips the rest. What matters differs between people, teams and schedules, so you choose which notifications you receive and how.
This page describes how to change your notification preferences and lists the notifications On-Call Optimizer sends.
Changing notification preferences
The bell icon (Open notifications) at the top right of the top navigation bar lists your recent notifications, with a dot on unread ones. Click a notification to see its details, click Mark all as read, or click View all notifications for the full list.
To choose which notifications you receive, and how:
- Click the bell icon (Open notifications).
- Click the cog icon (Notification preferences) at the top of the Notifications menu.
- In the Notification preferences panel, turn each notification type on or off in the Email and Slack columns.
- Click Save preferences, or Cancel to close the panel without saving.
Can't see the notifications bell?
Notification methods
On-Call Optimizer can notify you by email and by Slack.
- Email goes to the address of the account you log in with.
- Slack is available when your account belongs to an organization that is connected to a Slack workspace and you have connected your Slack account. To check whether Slack is connected, click your organization’s name in the top navigation bar and open the Messaging tab. See Slack.
Until you connect Slack, notifications that are on by default are sent by email. Once you connect Slack, they are sent to Slack instead, and email is off by default. The Slack toggles are disabled when you haven’t connected Slack.
Slack channels can also subscribe to a schedule’s notifications. See Slack.
Notification types
| Notification type | Who receives it | On by default | Where its link goes |
|---|---|---|---|
| New shifts assigned | Schedule members, when an assignment is confirmed | Yes | The assignment |
| Assignment review required | Schedule admins, when a scheduled assignment’s draft is waiting for review. Scheduled assignments are confirmed automatically, so you normally won’t receive it. | Yes | The assignment, to review and confirm it |
| New swap request | Anyone subscribed to the schedule, when a swap is requested | No for members; yes for Slack channels | The swap request |
| Swap response required | Each swap candidate, when it is their turn to respond | Yes | Your response form for the swap request |
| Swap progress | The member who requested a swap and the member assigned to the shift, as it progresses (accepted, completed, cancelled, last chance, no one could take it) | Yes | The swap request |
| New swap requested | You, when a swap is requested for you automatically because of an availability block | Yes | The swap request |
| Assignment conflict | You, when a new availability block conflicts with one of your shifts and automatic swap requests are off | Yes | The calendar at the date of the conflict |
| Cross-schedule availability lost | Schedule admins, when a source schedule used for cross-schedule availability is no longer available | Yes | The schedule’s Configuration tab |
| Destination status change | Schedule admins, when a destination’s status changes | Yes | The destination’s page |
| Destination override removed | Schedule members, and anyone else whose override was removed, when an unrecognized override is removed | No | The schedule |
Swap request links open the Home calendar with the swap request shown in a side panel. If you still need to respond, the panel shows your response form. See Swaps.
You are also notified when your organization role changes. This notification can’t be turned off.
Related integrations
For on-call product exports, calendar availability, messaging and API access, see Integrations.